- I have registered my account but the system still says pending approval.
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Please contact Johnson & Johnson Customer Services Support. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com
- How do I change my username [email address]?
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Your email address can be changed by Johnson & Johnson Customer Services Support. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com.
- I have forgotten my password
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Follow the forgotten password link on the homepage, using the e:mail you initially registered with. If you added your mobile number to your profile you will have the option of receiving an e:mail or SMS message with a link or code to be able to reset your password. Please contact Johnson & Johnson Customer Services Support if you’re still experiencing difficulties. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com
- The password was reset using my email address but I did not receive any email.
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Please check your spam folder. Sometimes it may take a few minutes for the email to arrive. If you cannot remember the e:mail address you initially used to register with please Contact Johnson & Johnson Customer Services Support so we can assist you. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com
- I used the password reset link and entered my email address but the system says that the email address is invalid.
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Has your email address changed since you registered? If it has not changed it may mean your account has been deactivated. In either case please contact Johnson & Johnson Customer Services Suppport so that we may assist you. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com
- I get an error message saying "User already exists with same username" and I can't register.
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It is likely your account has been deactivated. Please contact Johnson & Johnson Customer Services Support. Contact details: 0808 238 9783, ukpharmagen@its.jnj.com so that we can reinstate you.