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Browser & Devices

The PHARMAGENIUS™ site does not appear correctly on my browser.

This website only supports Google Chrome, Safari, and Internet Explorer 9.0 and above.  

You may need to upgrade the browsers and check that the upgrade will not affect any existing applications you use.  Please note upgrading the browser could result in the loss of cookies.

 

On my mobile device, I cannot access a learning course.

Check the browser version and enable pop ups for this website on browser.  

Check the make and version of the device.  

You may need to temporarily use a Desktop device.  

If you are still experiencing difficulties please contact Johnson & Johnson Customer Services Support.  Contact details: 0808 238 9783, ukpharmagen@its.jnj.com

 

On my mobile device, I cannot cancel certain screens.

Change the orientation of the device and see if the screen layout changes.  

Open a new tab on the browser and close the original tab.  

You may need to temporarily use a Desktop device.  If you are still experiencing difficulties please contact Johnson & Johnson Customer Services Support.  Contact details: 0808 238 9783, ukpharmagen@its.jnj.com

 

On my tablet device the learning opens in another window and I cannot navigate back

Change the orientation of the device and see if the screen layout changes.  

Open a new tab on the browser and close the original tab.  

You may need to temporarily use a Desktop device.  

If you are still experiencing difficulty please contact Johnson & Johnson Customer Services Support.  Contact details: 0808 238 9783, ukpharmagen@its.jnj.com

 

 

On my mobile or tablet I cannot add an attachment in the Ask Your Question section

The upload field is not available for mobile devices. However you can create a ticket on the mobile device and then upload a file when back on your PC.